There are three keys to a successful migration from your former payment donation system.
Key #1: Regular Communication
Email your users frequently to remind them to switch over to Generous with links to sign-up to Generous.
Give them a time based deadline of the switch over. We recommend a shorter deadline of 4-6 weeks to give a sense of urgency. Remember, a clearly articulated deadline helps with purposeful action from users.
Key #2: Import Users
When you intentionally reach-out to your existing users you will experience a better take-up rate.
As a user, you are entitled to export data from your exiting payment system. When you provide our team with the following data we can then manage the import of all your existing users into Generous.
Please do the following:
Export your donors - in, for example, Pushpay, they are called Community Members
- Please send this exported file to firstname.lastname@example.org
- See this article on how-to export community members from Pushpay
Key #3: Switch Contracts
If you are on a fixed contract you may be able to switch to a month to month contract in preparation for migration. Check your contract details.